Nio responded to a situation with Onvo L60 delivery chaos in China. Previously, customers complained about unfair queue jumping. According to Nio, Onvo doesn’t have as much inventory as other companies.
Nio began Onvo L60 deliveries on September 28. In three days, it has delivered 832 cars to customers. It means Onvo delivered about 277 models daily. However, delivery chaos appeared as some people who ordered the L60 in September got the car faster than those who placed blind orders in May. As a result, netizens blamed Nio for shady deals and unfair queue jumping.
Nio’s response to the delivery situation
First of all, Nio apologized for the confusion in the order of vehicle delivery. The automaker admitted its inventory was small before the sales started. The volume production of the Onvo L60 started on August 15. Nio had managed to produce around 2,000 units before the launch. Approximately 1,000 of them were display cars and test-drive cars.
Nio’s officials said that they aimed to distribute manufactured cars in advance, so they sent a list of locked orders to the delivery team on September 19. However, due to a mistake, Nio didn’t manage to match locked orders and existing cars properly. As a result, some users who didn’t book the Onvo L60 in May but placed an order in September were assigned cars.
Nio discovered a mistake three days after the deliveries had started. So, it was too late for corrections. As a result, netizens in China have blamed Nio for the delivery chaos. Nio’s officials admitted there were some operational errors on their side, and apologized to clients.
More on Onvo L60
The Onvo L60 is a mid-size SUV with dimensions of 4828/1930/1616 mm and a wheelbase of 2950 mm. It is positioned as the Tesla Model Y competitor in China. Thanks to a sleek exterior design, the Onvo L60 has a drag coefficient of 0.229 Cd, which is better than the Model Y’s 0.236 Cd.
The RWD Onvo L60 has a single electric motor for 240 kW (322 hp). It can speed up to 100 km/h in 5.9 seconds. There is also a 4WD variant with two e-motors with a combined power output of 340 kW (476 hp). There are two battery options for the Onvo L60. The first one has a capacity of 60.6 kWh, suitable for 501 – 525 km of CLTC range. The second pack has a capacity of 85 kWh, good for a 525 – 555 km range.
The Onvo L60 starts at 149,900 yuan (21,300 USD) with BaaS (battery as a service). With a battery included, the L60 has four trim levels that are priced between 206,900 – 255,900 yuan (29,250 – 36,300 USD).
